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Alter Domus - Infrastructure Support Engineer

Job Description

  • Coordinate and assist on incident resolution for all layers of the global infrastructure, in collaboration with external providers
  • Organize automated deployment and troubleshooting of various client applications and services related to IT infrastructure
  • Avoid issues repetition and organize handovers to 1st and 2nd Level support external teams, by writing knowledge articles and procedures
  • Help to implement new processes in order to improve operational effectiveness and organizational synergies
  • Drive urgency towards customer lab/field issues with the support organization and internal development teams
  • Maintain safe and clean working environment by enforcing procedures, rules, and regulations


Technical Competencies

  • Experienced in end-user support and incident management
  • Proven experience of application and images deployment platforms (Altiris, Zenworks...)
  • Good knowledge of Windows W2K8/W2K12 environments, mail platforms (Lotus Notes, Exchange) and virtualized environments (VMware, Citrix)
  • Knowledge of network concepts (LAN, WAN) and IP Phone technology
  • Understanding of monitoring and reporting platforms, and associated tasks or operations
  • Being familiar with ITIL framework, tickets management and associated workflows


Your Profile

  • You have a Degree in Computer Science or IT
  • Team player with strong interpersonal skills
  • Able to interact with all levels of management
  • You have experience in managing challenging situations with key clients requirements and third party constrains
  • You are able to work under pressure and time constraints, and you maintain strict attention to details in high-pressure situations
  • Proactively provides input on possible changes or recommends alternate paths, based upon performance, metrics and KPI
  • You are fluent in English (written and spoken), French being an asset
  • Must be willing to travel to remote offices, as needed


Independent and possessing more than twenty years' experience in its field, Alter Domus has become a leader in corporate and management services for private equity & infrastructure and real estate funds as well as listed and unlisted companies. Our staff of over 1000 people also provides fund administration and financial reporting services. We mentor and develop our employees' technical knowledge and practical skills. We also champion commitment and a customer-oriented mindset.

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