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Champ Cargosystems - ServiceNow Engineer

Mission

 

The Integration Engineer is responsible for the solutions architecture, configuration, administration, design, development, documentation and technical support of our ServiceNow. 

  • Implement, document and maintain Champ Cargosystems ServiceNow platform. Maintain in-depth knowledge of service offerings and business needs.
  • Test, analyse, collaborate and assist with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements.
  • Utilize Java Scripting, HTML, CSS, and Powershell to deliver solutions that automate and audit business processes with knowledge of web architecture and Rest interface.
  • Utilize best practices for development, conduct thorough testing, analysis, and certification of changes to ServiceNow.
  • Adhere to change management best-practices through testing of changes, new applications and instance upgrades in a non-production environment prior to being released in the production environment
  • Update & maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade is completed
  • Log technical support incidents, problems and requests into ServiceNow and monitor incidents assigned
  • Participate in Problems and Knowledge initiatives and other process improvements
  • Provide technical support to Champ Cargosystems technical and business teams utilizing ServiceNow
  • Escalate performance issues, unresolvable incidents and service interruptions to ServiceNow technical support. Create and update incident records in ServiceNow
  • Monitor and test for optimal system performance
  • Remain current in industry trends in Information Technology including ITIL and ITSM best practices

Ensure expertise in technology relevant to the position; pro-actively use most current technology to further teamwork, client service, and efficiency

 

 

Key Skill Sets or Knowledge Requirements

  • Talent for creating team satisfaction; demonstrated ability to focus on the team value in all work
  • High client service ethic and a proven record in delivering exemplary client satisfaction to team
  • Excellent writing skills; ability to present complex ideas succinctly and clearly
  • Strong technical aptitude and understanding, including ability to quickly learn new applications
  • Focused listening skills to properly determine and meet technical requirements
  • Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively
  • Strong time management and communications skills are required to keep on task and work collaboratively in a team environment
  • Ability to partner with internal IT resources and business process owners to deliver high quality work product
  • Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines
  • Flexibility regarding work schedule to meet position needs outside of regular business hours
  • Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions
  • Reliability, dependability, and strong motivation to respond to requests in a timely fashion

 

Desired Career Experience & Education Requirements

  • 5+ years of experience in IT Operations and/or 5+ years of experience with IT Service Management tools
  • 2+ years of experience with developing and administering ServiceNow
  • Very knowledgeable of Web 2.0 Technologies (Java Scripting, XML, HTML, Ajax, CSS, HTTP, etc.), Powershell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
  • Experience in Web Services integrations, Rest interface and SOAP
  • Demonstrate proven development experience in ServiceNow application customization using client scripts, Business Rules, UI Scripts etc.
  • Ability to create, administer and manage Workflow Configuration
  • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, Version Control and deployment
  • Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support
  • Experience documenting code and system processes and procedures in a clear manner
  • Experienced and knowledgeable of web applications, networks, protocols, email platforms and Active Directory (LDAP)
  • Excellent teamwork skills and a strong client service orientation
  • Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases. ITIL certifications
  • ServiceNow Admin and Developer Certifications
  • Scrum knowledge appreciated

 

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) certificate of good conduct as per legislation of 23 July 2016

Unternehmensbeschreibung

CHAMP Cargosystems is the most successful global IT provider dedicated to the needs of the air cargo industry, providing integrated services for cargo carriers and their distribution partners worldwide.

Our applications portfolio spans core cargo systems, enterprise systems and community and distribution services, compliance services as well freight forwarding solutions.

Our solutions help our partners drive out cost, maximize yield and achieve industry compliance as cost effectively as possible.

Headquartered in Luxembourg, with offices in London, Frankfurt, Zürich, Atlanta and Manila, CHAMP is a SITA company.

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