Job description
- In coordination with the Unified Communication Architecture Team, Unified Communication engineer is responsible for implementing, maintaining, supporting and operating UC infrastrucutre services within the European Parliament.
- The UC Engineer work internally as part of the IT Network Team to ensure the integrity of high availability UC infrastructure to provide a good quality of services for the users.
- Troubleshoot, perform root cause analysis and identify UC related problems
- The UC infrastructure contains mainly UC Cisco Solutions (CUCM, UCCX, CMS, IM&P, Expressway, Voice GateWay, Unity Connection, Peterconnect)
- Participate in team collaboration to share on engineering efforts, technical challenges and breakthroughs
- Candidates for this position should be willing to perform shift work rotation (2 shifts from 7am to 8pm and Participate in 24/7 oncall rotation, major incidents and reviews (postmorterms)
- Work with vendors and team members to troubleshoot issues related to the operations (Problem management)
- Ensure assets are updated promptly in CMDB (Asset Management)
- Ensure all changes to systems are recorded and properly executed with approval (Change Management)
Organisation skills
- Acts as a subject matter expert and expertly articulates solutions through written or verbal methods
- Trouble shoots complex problems quickly and effectively
- Performs technical planning, system integration, verification and validation, evaluates alternatives including cost and risk, supportability and analyses for the systems
- Analyses are performed at all levels of total system product to include: concept, design, fabrication, test, installation, operation, maintenance and disposal
- Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints resistance
- Performs functional analysis, timeline analysis, requirements allocation and interface definition studies to translate customer requirements into Hardware and software specifications resistance to stress
- Respect for confidentiality
- Team spirit, sense of communication
- French and English are compulsory
Technical skills
- Mandatory: Cisco CCNP Collaboration or equivalent knowledge
- Desired:
- Cisco CCNP Enterprise or equivalent knowledge
- Knowledge of Virtualization technologies (Cisco UCS, VMware)
