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Cronos International - UC (Unified Communication) Junior Engineer

Your role

  • In coordination with the Unified Communication Architecture Team, Unified Communication engineer is responsible for implementing, maintaining, supporting and operating UC infrastrucutre services within the European Parliament. 
  • The UC Engineer work internally as part of the IT Network Team to ensure the integrity of high availability UC infrastructure to provide a good quality of services for the users.  
  • Troubleshoot, perform root cause analysis and identify UC related problems  
  • The UC infrastructure contains mainly UC Cisco Solutions (CUCM, UCCX, CMS, IM&P, Expressway, Voice GateWay, Unity Connection, Peterconnect) 
  • Participate in team collaboration to share on engineering efforts, technical challenges and breakthroughs 
  • Candidates for this position should be willing to perform shift work rotation (2 shifts from 7am to 8pm and Participate in 24/7 oncall rotation, major incidents and reviews (postmorterms) 
  • Work with vendors and team members to troubleshoot issues related to the operations (Problem management) 
  • Ensure assets are updated promptly in CMDB (Asset Management) 
  • Ensure all changes to systems are recorded and properly executed with approval (Change Management) 

 

Organisational skills

  • Acts as a subject matter expert and expertly articulates solutions through written or verbal methods 
  • Troubleshoots complex problems quickly and effectively 
  • Performs technical planning, system integration, verification and validation, evaluates alternatives including cost and risk, supportability and analyses for  the systems 
  • Analyses are performed at all levels of total system product to include: concept,  design, fabrication, test, installation, operation, maintenance and disposal 
  • Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints  resistance 
  • Performs functional analysis, timeline analysis, requirements allocation and interface definition studies to translate customer requirements into Hardware and software specifications 
  • Resistance to stress 
  • Respect for confidentiality 
  • Team spirit, sense of communication  
  • French and English are mandatory

 

Technical skills 

 

Cisco CCNA or equivalent knowledge  

 

 

Will be considered as a strong asset; 

  • Cisco CCNP Collaboration or equivalent knowledge 
  • Knowledge of Virtualization technologies (Cisco UCS, VMware) 

Unternehmensbeschreibung

CRONOS International & CRONOS ITS are part of the CRONOS Group. We specialise in delivering IT services to private and public International Organisations. This includes supra national public organisations like the European Commission, the European Parliament, EUROCONTROL, NATO and others. CRONOS International is headquartered in Luxembourg City with a branch office in Brussels, Belgium. By creating a distinct delivery organisation dedicated to International Organisations and Institutions, CRONOS wants to emphasize on the additional components that typically characterise these organisations, such as multilingualism, multi-cultural environments, complex decisions processes and strongly regulated working methods and procedures. Specialising on International Organisations also allows us to elaborate and better focus on the specific service delivery and quality assurance methodologies related to these complex environments. Cronos International's activities is spread among six main business areas: 1 Application Development and Management 2 Operations and Sourcing Services 3 Infrastructure Services 4 End user Services (support, integrated communications, mobility services) 5 Security 6 Training Through these core business areas CRONOS International is able to propose services from all CRONOS Group Competence Centres - be it Technology Services, Products and related services as well as complete Solutions. CRONOS International is a market oriented organisation and can as such call upon services from any of the specialised technology experts in the CRONOS Group.

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