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CTG Luxembourg - Call Desk Agent

CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.


We are currently hiring a Call desk Agent - Dutch speaking (M/F)



Your missions

  • In charge of user support: you are the first point of contact for users.
  • You manage phone calls and handle the various e-mails by following the procedures.
  • You are in charge of encoding and resolving tickets in the tracking software.
  • You dispatch the tickets to the expert teams if necessary.
  • You are able to respect the contractual call deadlines.


Your profile

  • You are fluent in French, Dutch and English.
  • You are able to use a computer as well as the usual office tools such as Microsoft Suite.
  • You have a first experience or interest in the IT field.
  • Knowledge of ticketing tools is a real asset.
  • You appreciate teamwork and working in an international environment.


Our offer

  • A 13th month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...


Would you like to evolve in a structure where professional commitment and career development are key words?


Then apply right now via the button below!   


Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.


In this specific context, we still deal with applications as soon as possible, but interviews will be conducted in remote.


CTG is an International software engineering company with more than 3400 staff worldwide, which for more than 50 years has built a solid partnership with their customers.

CTG Luxembourg PSF (More than 370 people) is mainly dominant in the banking sector. Our human resources policy consists of recruiting the best professionals and is characterized by its high standard of trainings and a personalized career follow-up.

CTG was awarded "Best Workplace" 9 years in a row. This label rewards the employers who care about their employees and try to create a pleasant working environment.

Would you like to evolve in a structure where professional self-fulfillment and career development are key words? Join us !

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