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CTG Luxembourg - Service Manager

Your Missions

  • Manage a panel of customers in different industries for different types of services and ensure the best collaboration possible with the customer and the internal services.
  • Ensure that the workload / capacity is in line with the profitability and the quality of services delivered
  • Participate in presales activities, be a strong pillar in negotiation and ensure that the specific contractual modalities are respected.
  • Work on continual service improvement, direct profit optimization and any other points related to customers' services.
  • Be able to work independently in line with the global objectives of the company while not disrupting services provided to other customers and building a strong synergy with the team.


Your Profile

  • Customer management
  • Financial management (cost control / forecasts)
  • It production and/or Support knowledges
  • Able to operate independently and in a team with sense of responsibilities
  • Coaching capabilities
  • Demonstrated ability of working in complex cross cultural environment
  • Act as a leader and ensure the efficient collaboration
  • Act as a mediator between team members and external stakeholders when conflicts arise
  • Strong communication / presentation skills
  • Certification in service management (e.g. ITIL), project management (e.g. PMI or Prince2) or risk management would be a distinct advantage
  • French (Fluent)
  • English (Fluent)
  • German, Luxembourgish, Spanish or Dutch is an asset


Our Offer

  • An attractive salary package with or without a company car
  • 13rd month at the end of the year or each month
  • Meal Vouchers or financial compensation
  • A dedicated training program with personal development plans
  • Extra-legal advantages (IT material, banks, ...)
  • Regular events with the CTG team : learning lunchs, Staff meeting, Xmas, Marathons, ...


Would you like to evolve in a structure where professional commitment and career development are key words? Then apply now !

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.


CTG is an International software engineering company with more than 3400 staff worldwide, which for more than 45 years has built a solid partnership with their customers.

CTG Luxembourg PSF (300 people) is mainly dominant in the banking sector. Our human resources policy consists of recruiting the best professionals and is characterized by its high standard of trainings
and a personalized career follow-up.

CTG was awarded "Best Workplace" 6 years in a row. This label rewards the employers who care about their employees and try to create a pleasant working environment.

Would you like to evolve in a structure where professional self-fulfillment and career development are key words? Join us !

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