Field of activity
- Corporate IT of Deutsche Börse Group is in charge for end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group's Reference Data Platform.
- We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group's success.
- Our mission is simple - Make IT Run!
- We are passionate in running our existing IT Landscape and exploring every day what makes Dbg as a company, and thus all our colleagues, run better - simplify and automate processes, use modern technology and devices, and make collaboration fun. We are driven by user experience, performance, stable operations, and a high degree of Information Security and Compliance.
- You are passionate about Technology and Great Customer experience, strive for accountability and like to shape the Best User Helpdesk in the Financial Industry?
- You have experience in providing a customer focused support in a technical User Helpdesk?
- You understand how Windows 10, Microsoft products, and native end user devices work?
- You want to join a team which is dynamic, customer and technology-oriented, with the ambition to provide the best user helpdesk in the Financial Industry?
- Then join our team, help our employees efficiently and effectively resolve problems with your knowledge, ambition and user friendly support.
Tasks/Responsibilities
- Analyse and resolve technical user problems (No forwarding of problems)
- Ensure incident information is recorded completely as well as the resolution
- Handout and receive returned Hardware (Mobile Phone, Laptop, Tablet,..) incl. user support during device initialization / user training
- Presenting new Hardware on different occasions to different usergroups
- Setup of new devices or returned device
- Ownership and responsibility of User satisfaction
- Representing Corporate IT to ensure an one of a kind user experience
- Support projects and initiatives
- Create and review statistical information
Qualifications/required skills
- University degree in computer science or a comparable education
- We welcome profiles with no or limited work experience providing IT-Support (User Helpdesk - 1st & 2nd Level)
- Excellent Windows 10, MS-Office and other Microsoft products knowledge
- Comfortable working with and supporting end user devices (notebooks, tablets, Mac, iPad)
- Comfortable supporting iOS & Android Mobile devices
- Knowlegde of WiFi and Citrix
- Experience with SAP ticket system and remote tools are an asset
- Analytical thinking & problem resolution skills
- Strong service, resolution and target achievement drive
- Strong social Competence, self-motivation and assertiveness
- Excellent English language communication skills (Verbal and Written). French and/or German is an asset.
