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EBRC - IT Analyst

A real challenge in an international high-tech environment

 

EBRC is an undisputed leader in Luxembourg and in the Greater Region. Its integrated "Data Centre, Cloud and Managed Services" have made it a reference model in Europe with the aim of becoming a center of excellence and confidence in the management of sensitive information.

In the development of its “Trusted Services Europe”, EBRC is looking for an:

 

IT Analyst (M/F) - CDI

 

 

 

Your role

  • As a member of an international team, your mission will be to:
    • You will join the "Client Care Centre EBRC" in order to offer a secure and high quality service to our customers.
    • You will ensure the monitoring of the solutions offered to Customers and guarantee a prompt first-line response as an informed analyst.
  • The main tasks involve:
    • Supervising the Monitoring consoles of technical equipment;
    • Identifying and diagnosing incidents;
    • Managing Customer requests;
    • Coordinating their processing with 2nd and 3rd levels of support
    • Ensuring their monitoring through to closure with a view to ensuring Customer satisfaction;
    • Ensuring appropriate operational communication for Customers and contributing to operational reporting;
    • Implementing and monitoring daily management tasks;
    • Contributing to the improvement of monitoring and tools.

 

Your profile

  • Second-year university level in the IT field;
  • Responsive and Customer-Service oriented;
  • Writing and communication skills in French and English;
  • Analytical spirit and structured approach;
  • Familiarity with ITIL standards;
  • First successful experience in a similar role.
  • Sound knowledge of computing (good all-rounder), any certification would be an asset (Windows, Linux, Networks, etc.).
  • Dynamic and creative you particularly enjoy teamwork and are driven by a sense of customer service.
  • Available and flexible you are prepared to work the hours that enable EBRC to ensure a continuous service (24 hours) EBRC offers you the opportunity to join a company with high growth potential.

 

Offer

 

This position is also open to disabled persons.

EBRC offers you the opportunity to join a company with strong growth potential.

You will enjoy a large autonomy to participate in the development of the ICT environment.

This role is open to applicants with disabilities.

Unternehmensbeschreibung

Spécialiste européen en solutions ICT, EBRC répond aux enjeux de la gestion de l'information et des infrastructures sensibles par une offre centrée sur la confiance, « Trusted » : « Trusted Data Centres Services », « Trusted Cloud Europe Services », « Trusted Managed Services », « Trusted Resilience Services » et « Trusted Advisory Services ».

EBRC répond aux attentes d'une clientèle nationale et internationale, exigeant des garanties probantes en matière de gestion des risques, de niveaux de services et de qualité des opérations ICT. Notre maîtrise globale de la chaîne de valeur assure aux clients un interlocuteur unique « One-stop-shop ». Notre stratégie de différenciation par la qualité et la confiance repose, entre autres, sur une politique d'Entreprise Socialement Responsable, de certification des collaborateurs, des infrastructures et des processus organisationnels. EBRC est considéré comme un partenaire à long terme qui œuvre pour faire de Luxembourg la capitale européenne incontournable de la résilience d'activités et des services ICT.

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