We are looking for one of our customers:
Service Desk Operator Level 1 (M/F)
Only Candidates which are willing to be relocated in Luxembourg !
- Receiving calls, first-line customer liaison: service desk agent, incident agent
- Recording incidents in the Service Management tool.
- Making an initial assessment of incidents, and attempting to resolve them
- Assigning incidents to other support agents in the same support group or to different support group
- Monitoring progress of incident resolution relative to the appropriate Sla
- Keeping customers informed on incident status and progress
- Managing the incident life-cycle, including closure and verification
- Closing incidents and confirmation with the customer
- Analyse and technical skills:
- Very good skills in all of the MS Office applications
- Itil V3 Foundation Certified
- Experience: More than 2 years of relevant professional experience
- Languages and communication skills:
- Fluent both English/French both written and oral
- German will be an asset
- Very good communication skills
All applications will be treated as strictly confidential.