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iStorm - IT Service Delivery Manager



Our client is an international commercial company.




  • As a Service Delivery Manager, you will work in collaboration with the IT teams from Luxembourg, France, Germany and India.
  • Your main role will be to ensure the proper delivery of a new IT software developped in-house. You will manage architecture, development and testing teams in order to deliver on time, on cost and with the required quality.
  • You will manager both onsite and offshore teams (30 people) and will be their key contact throughout the whole process.
  • On top of that, you will have to:
    • Manage the team's timeframes and schedules ;
    • Define their objectives ;
    • Ensure and maintain a high quality of service ;
    • Guarantee the satisfaction of the customers ;
    • Actively support the technical teams ;
    • Provide documentation and reportings ;



  • You hold a University Degree in IT ;
  • You have a first relevant experience in a similar position (Delivery Management, Development Management, Team Management, ...) ;
  • You speak fluently English. Any other language is considered as a plus ;
  • You are highly customer oriented ;
  • You have outstanding communication and editorial skills ;
  • You are known to be very diplomatic in the way you interact and negotiate with people.


If you think your profile could match with this description, don't hesitate to apply !


Furthermore, if you know someone that could fit this position, don't hesitate to send an updated CV (preferably in Word) and try to earn the 1000€ reward !


iStorm is a recruitment agency focused exclusively on ICT profiles. Our aim is to promote a highly specialized and dedicated ICT recruitment branch to better support IT candidates and companies.

Our approach is a combination of selection usual tools (specialised job boards, databases, direct approach...) and social hunting (indirect approach resulting from an intensive use of private and professional social networks). On top of it, iStorm apply a co-optation program which consists in rewarding people for candidates 'sourcing.

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