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Keyteo - Business Analyst Bank

This opportunity concerns different types of profiles: Business Analyst IT/Digital/Payment/Financials Markets

 

Your mission is to design, develop and manage services and processes in the scope of the Tribe.  

 

 

Typical responsibilities/activities of a Customer Journey Expert are :

  • contribute actively to all events of the Agile Way of Working ; you ensure that priorities are made.
  • participate in the Squad and Chapter meetings/events like stand ups, replenishments, and retrospectives.
  • undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journeys; you ensure all suggestions for improvements and solutions are validated by data.
  • optimize processes in a customer friendly way to maximize customer and business value.
  • deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
  • truly understand your products, services and customer processes end-to-end and keep this knowledge up to date.
  • have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
  • can be involved in resolving customer complaints & incidents.
  • by applying your expertise, develop new techniques, new monitoring standards, new products & process and improve current ones.

 

In this job, you will need to

  • Interact with many stakeholders
  • Be a problem solver
  • Understand business needs and have a deep knowledge on Digital Squad domains.

 

Competencies / Behavior

  • You are someone who...
    • Has strong communication skills (written & verbal)
    • Is creative, analytical & forward thinking with advice capabilities,
    • Is dynamic, flexible and well organized,
    • Has strong banking knowledge (product and services)
  • Experience & Degree
    • Master degree
    • Prior relevant experience (5-10 years) in Banking domain 
  • Languages: A very good knowledge of French is a must

Unternehmensbeschreibung

KEYTEO is an international and independent group, which grows in a cooperative spirit.
Being determined to evolve through an open communication, our employees are directly involved in the center of our projects. We are sure : by forming a team, we will be able to achieve our common goal !

KEYTEO also supports companies in the optimization of their performance. Our expertise in the Digital Transformation and Fintech fields allows us to make the link between our employees, knowledge and our clients expectations.

The human size of Keyteo ensures the flexibility and a close collaboration between our teams. Moreover, our main values accompany our actions in order to realize to best your projects.

- > TRANSPARENCY: because the mutual trust is important to move forward!

- > FRIENDLINESS: because special touch and mutual help can boost solid relationships!

- > PASSION: because we are fully motivated by the ambition to meet your expectations!

If you need more information about our company, our consultants, our undertaken or projects, please do not hesitate to contact us so we can arrange for a deeper discussion.

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