Referenznr.: req6104
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Proximus Luxembourg - Cloud Service Architect

Ref.: req6104

As a Cloud Service Architect, your objective is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements. These deliverables are produced by you in collaboration with other business units. As a Service Architect you will be responsible for the design of Service Offerings, the Service Design and Implementation for customers.

 

 

About Proximus Luxembourg

 

Proximus Luxembourg SA unites the Tango and Telindus brands under one umbrella and employs 700 people. Both brands operate jointly to meet all the telecommunications needs of Luxembourg's residential and business customers.

 

Tango offers fixed and mobile telephony, Internet and television services to residential customers and small businesses with LESS than 10 employees, while Telindus provides ICT and fixed and mobile telecommunication services to medium-sized and large companies as well as public administrations.

 

Proximus Luxembourg is a subsidiary of the Proximus group, the main provider of telephony, internet, television and ICT services in Belgium.

 

It participates in the development of telecommunication infrastructures and ICT services in Luxembourg.

 

 

Cloud Service Architect

 

As a Cloud Service Architect, your objective is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements. These deliverables are produced by you in collaboration with other business units. As a Service Architect you will be responsible for the design of Service Offerings, the Service Design and Implementation for customers.

 

 

Your responsibilities will be to

  • Participate in complex deals presales phase for service design consultancy
  • Review the commercial proposal and SOW to detect any ?aw or misalignment with the service delivery capabilities.
  • Service organisation design
  • Service management process/procedure definition
  • Customer engagement (to agree processes & interfaces)
  • Service reporting design
  • Service management tool design
  • Service management / design proposals to customers
  • Service management consultancy
  • Define self-service delivery & management: Identify requirements and define specifications for the self-service delivery function, service request fulfilment, and management operations to be performed for service instances.
  • Define service management: Identify requirements and automation functionality for service management processes such as change and configuration, incident and problem, monitoring and event management, patch management, availability and resiliency, and backup and recovery.
  • Define security: Define requirements for authentication, auditing, data protection, governance, and audit.
  • Define billing and rating: Define metrics for cloud service rating and charging, and requirements for billing.

 

You have

  • Experience in public cloud services (AWS, GCP, Azure) and their service delivery models and reporting.
  • Proven experience on IT environments and ITIL based Service Management.
  • Experience in Hosting and Managed Service Business
  • Service Design/Architecture experience.
  • Service Implementation background.
  • Service Management Tool Design & Specification experience.
  • Customer centric - service oriented mindset
  • Excellent written and verbal communication in French and English
  • Excellent leadership skills
  • Good interpersonal skills

If at the end of the process your application is successful, you will be asked for a criminal record

 

 

Offer

 

A professional and stimulating working environment in IT & Telecom sector . Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.

Unternehmensbeschreibung

As of January 1st, 2019, Telindus is a brand of Proximus Luxembourg SA.

Founded in 1979, Telindus Luxembourg supports all companies and public administrations in their digital transformation by providing them with holistic ICT and telecom solutions as well as tailor-made support services.

Its areas of expertise include fixed and mobile telecommunications, ICT infrastructure, multicloud, Fintech solutions, cybersecurity and managed services. Through its Training Institute, Telindus addresses all of its customers' challenges and enables professionals to remain at the forefront of best practices and ICT technologies.

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