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Rotarex - IT Helpdesk Level 2 Support

Are you looking for new challenges?

Do you want to achieve ambitious goals in your everyday work and support development of an international manufacturing company?

In order to support our growth in our business, we are recruiting a:

 

IT Helpdesk - Level 2 Support (m/w)

 

 

Your major responsibilities

  • As IT Helpdesk level 2 support, you are the first point of contact for all internal users of Rotarex team members (worldwide);
  • You analyze situations, define the priority level of the request and try to solve most of the issues by yourself;
  • You follow up and dispatch the support requests with other support levels and within the Service Level Agreements;
  • You use remote control (Windows, Citrix, VMware);
  • You are pro-active and able to propose improvements.

 

Profile

  • Several years of experience in a similar position in an industrial environment including an extended sense of customer orientation;
  • You possess an advanced knowledge of Windows 7/8 and MS Office applications and an interest in mobile technology (Android, BlackBerry...) and are familiar with iPad;
  • Good knowledge of system and network management;
  • You have a good knowledge of the different OS from Microsoft and be able to give the right parameters to the users;
  • You are flexible, able to handle and solve different situations and can deal with stress;
  • You have good communication skills and can work well independently as well as in a team;
  • Knowledge of ITIL procedures is a plus;
  • You are fluent in English and feel comfortable in French and German;
  • Your personal organization is based on order and respect for taken commitments.

      

We offer you a job with responsibilities, in a dynamic team as well as in a stimulating industrial environment.

If you do not receive an answer within 25 days, you will have to consider thatwe will not proceed with your application.

Unternehmensbeschreibung

Rotarex is the world's leading partner for cylinder valves, regulators and equipment for all gas applications since 1922. Rotarex is active in the following fields: Ultra-high purity and high purity gases, LPG, CNG, fire extinguishing equipment and systems as well as medical and industrial gases sectors. 1500 highly skilled motivated people within a worldwide network work every day to fulfill customers and industry needs. Rotarex is globally recognized for its innovation quality and customer service.

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