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Service Architect

The role is part of a team of 23 technical architects and 4 service architects under the responsibility of the Lead Architect; this team designs services for Database, Middleware, BI, web servers, that are consumed by application owners in  various policy domains.

 

Objectives :

The service architects works on presenting our IT services to our customers (service catalogue, requests in the customer portal), they coordinate delivery aspects (back-end scripting, orchestration), modeling of the service in a CMDB and chargeback. In relationship with the technical architect for each of the technologies, they enforce a consistent interface to the services , as well as consistent, tested, delivery models. They undertake Quality Assurance for the service before it is transitioned to the 24/7 operations teams.

 

Technical skills:

  • Broad understanding of database and middleware functionality (any vendor of flavor)
  • ITIL Foundation certified
  • Ansible, Jenkins
  • BPM or technical workflow engines
  • CMDB / CMS or other relational inventory solutions
  • JavaScript and web services
  • Task follow-up tools such as Jira

 

Soft skills:

  • Ability to work and communicate in a multi-cultural environment
  • Service-oriented mind-set
  • Ability to communicate in writing and verbally in a clear and concise manner
  • Initiative, accuracy and attention to detail
  • Fluency in English (written and spoken) is essential. Any other European language is a plus

 

Experience: at least 5 years' experience working in a large-scale IT environment as a technical architect, technical project manager, product manager.

Requirement : EU Citizenship

Location : Luxembourg

Start : ASAP

Unternehmensbeschreibung

AbAKUS it-solutions - expert in IT comfort - is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,...). We also offer technical consulting services.

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