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Westpole - Help Desk Agent

Je suis à la recherche pour l'un de nos clients d'un profil agent helpdesk.

 

 

Mission

  • Traitement des incidents et requêtes des agents du client via téléphone ou contact direct
  • Gestion de l'Asset Management

 

Profil

  • 2 ans d'expérience minimum
  • Langues : Maîtrise du français, anglais, (un bon niveau d'Anglais)
  • Connaissance minimale : AD, Suite Office, Citrix (avec un + pour Office 365, MS Teams, SAP,

    ServiceDesk+)

 

Autres

  • Esprit d'équipe et adaptabilité
  • Rigueur, méthode
  • Esprit d'analyse

 

* Seuls les candidats détenant un permis de travail valable au Luxembourg seront sélectionnés pour cette opportunité. *

Unternehmensbeschreibung

We are the point of reference in the IT market for the pioneering companies ready to leverage new technological & digital projects, to embrace innovation and to evolve their business.

Born as a carve out from IRIS Group, and with more than 30 years of experience in the management of complex IT environments, we help companies, both private and public to scale up the Digital Transformation path, with a combination of Hybrid Technologies, Managed Services, EIM solutions and High-level Professionals.

Our people wake up every day with the aim to create the new around our customers' need, with an approach devoted to research and innovation and with the pioneering spirit of those who believe in technological progress.

We manage the entire IT stack with integrated Hybrid Technology and Managed Services, while also providing best-in-class IT personnel to support any kind of IT project.

We also provide companies with digital solutions to help the management of information and to optimize business processes.

YBRID TECHNOLOGIES
Optimal mix of on-premise, private and public cloud with centralized view


MANAGED SERVICES
Centralized support for your hybrid infrastructure and all the managed solutions to keep the business running (from monitoring, backup, disaster recovery and EIM as a service)


STAFFING & SOURCING
The right people for the right project, from ECM services to Hardware, Software and Datacenter services


BPM & EIM
Digital Mailroom, Advanced Case Management, Information Governance, Business Process Automation

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