Are you ready to take your IT expertise to the next level in a high-responsibility environment? We're seeking a dedicated IT Control Operator to join a mission-critical team supporting complex infrastructure and applications. This role is vital to ensure 24/7 system continuity, issue resolution, and infrastructure reliability.
Responsibilities
- Act as a 2nd line support for technical issues impacting internal and external users
- Execute and monitor technical operations, maintenance, and testing procedures
- Log, document, and escalate issues while contributing to the continuous improvement of processes
- Stay updated on new technologies and apply your knowledge to enhance operations
- Provide user support, and when needed, escalate issues to 3rd line experts
- Escort and oversee external technicians during on-site interventions
- Contribute to infrastructure reliability, monitoring, and documentation
Required expertise
We're looking for a profile with broad IT operational knowledge across the following areas
- Operating Systems: Windows Server/Workstation (O365, Azure basics), Linux, Solaris
- Virtualization & Cloud: VMware, VCS
- Networks/Security: Cisco, Palo Alto, F5, Firewall, BigIP
- Storage Systems: IBM Storwize, IBM Flash, Brocade DCX SAN, IBM SVC
- Backup Solutions: Veritas NetBackup, Oracle Sl3000, T10k/Lto8
- Batch Scheduling: CA AutoSys (WLM Console)
- Monitoring Tools: Nagios, Monitornow, Jaws, Icinga, CA Spectrum/Soi
- IT Processes: ITIL fundamentals, task/incident management (e.g. ServiceNow)
Soft skills
- Proactive team player, with strong collaboration and learning mindset
- Accurate in task execution and responsive to priorities
- Able to critically assess and solve technical issues in a structured and regulated environment.
Language requirements
- French or Dutch: Active knowledge in at least one; passive in the second
- English: Fluent in reading, understanding, and writing technical documentation
Ideal candidate
- Proven experience in large-scale IT environments
- Comfortable with regulated settings and operational discipline
- Flexible and adaptable to evolving systems and tools
Think you're a fit? If you're interested in this opportunity and meet the requirements, please send us your updated CV. We'd love to hear from you!