We are looking for an experienced Account Manager to join a team supporting IT service delivery and client engagement, particularly in the public sector. The role requires a solid background in consulting, IT system integration, and client management in complex infrastructure environments.
Responsibilities
- Advise and support clients with heterogeneous IT infrastructures
- Manage client relationships, especially with public sector institutions
- Organize and lead client meetings, manage negotiations, and resolve conflicts
- Maintain a structured and results-oriented work approach in line with IT service standards
- Use MS Office tools (Outlook, Word, Excel) in daily operations
- Identify and manage service delivery improvements and client requirements
- Support CRM data maintenance and conduct basic analyses
Required profile
- Degree in business informatics, computer science, or related field
- Alternatively, completed IT training with 3 years of experience or 5 years of experience in IT account management
- At least 1 year of experience (between 06/2020 and 06/2025) in:
- Client support in large IT infrastructures
- IT consulting or system integration
- Account management related to IT services
- At least 180 person-days of practical experience with MS Office (Outlook, Word, Excel)
- High level of initiative, independence, and resilience
- Strong communication and negotiation skills
- Service-oriented attitude and ability to work in a team
- Proficiency in German (minimum C1 level)
Assets (optional)
- Experience in Sales or account management for IT in the public sector
- Experience with process and task coordination for IT service providers
- At least 1 year of experience with CRM tools (between 06/2020 and 06/2025)
- ITIL certification
- Analytical thinking and quick comprehension
Why join us?
This is your chance to grow within a stable and respected environment focused on digital transformation in the public sector. You'll gain exposure to cutting-edge IT projects while enjoying flexibility and real impact in your daily work.
