We are looking for a Level 3 Application Support Engineer to support enterprise applications based on COTS (Commercial-Off-The-Shelf) solutions and cloud technologies. You will join a collaborative team responsible for ensuring high availability and optimal performance of key business applications in a dynamic and fast-paced environment.
Your responsibilities
- Act as Level 3 support for incidents and service requests related to COTS and cloud-based applications
- Perform in-depth troubleshooting and root cause analysis
- Collaborate with development, testing, and infrastructure teams
- Maintain up-to-date documentation of incidents, changes, and technical solutions
- Contribute to service improvement initiatives and support process enhancements
- Assist with application lifecycle activities such as upgrades and configuration changes
Your profile
- Minimum 6 years of experience in application support or a similar role
- Strong understanding of COTS applications and cloud environments (Azure, AWS, or GCP)
- Proficient in Windows and Linux operating systems
- Skilled in working with relational databases (SQL Server, Oracle, etc.)
- Comfortable producing clear technical documentation
- Team-oriented, analytical, and solution-focused
- Fluent in English (written and spoken) - French is an asset
- Secret-level security clearance is required
What we offer
- A long-term mission within a stable and growing IT company
- A multicultural and collaborative working environment
- Training and development opportunities to grow your skills
- A competitive salary package based on your profile
Apply now
We believe that the best results come from professionals who combine deep technical know-how, a service mindset, and a strong sense of ownership.
If this role aligns with your expertise and ambitions, we'd love to hear from you—please send us your CV and your availability for a confidential first exchange.
