Reference no.: AISB-404
Fully remote Employee Freelance Applications will be prioritised
Required
2 to 10 years experience Bachelor (3 years)
English and French
Company description See more offers
   
 
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ABAKUS IT-Solutions - Cloud Service Management Support

Ref.: AISB-404
Fully remote Employee Freelance Applications will be prioritised
Required
2 to 10 years experience Bachelor (3 years)
English and French

ABAKUS IT-Solutions is looking for a Cloud Service Management Support to join a distributed team supporting cloud operations in a secure and international environment. This role supports the daily management of services hosted in public cloud platforms (Azure, AWS, M365), focusing on service management, reporting, cost control and operational support.

 

Main responsibilities

  • Support ITSM activities (incident, problem, and change management), ensuring compliance with best practices and internal procedures
  • Build and maintain dashboards to track service performance, cloud usage, and costs (using tools like Power BI or ServiceNow)
  • Generate reports on incidents, trends, and expenditures to support continuous service improvement
  • Monitor cloud consumption (Azure, AWS), support cost allocation and propose optimizations in collaboration with technical and financial teams
  • Assist in financial tasks such as budgeting, invoice reconciliation, vendor contract management, and ensuring compliance with financial governance
  • Participate in change management, helping implement and track IT changes, and providing regular updates to stakeholders
  • Work in weekly sprints, contribute to planning and retrospective meetings, and report on your deliverable

 

Your profile

  • Proven experience in IT Service Management and/or support roles
  • Good understanding of cloud cost management tools (Azure Cost Management, AWS Cost Explorer, etc.)
  • Familiarity with reporting and dashboarding tools (Power BI, ServiceNow Reporting, etc.)
  • Excellent analytical, organizational and communication skills
  • Comfortable working in an international, fast-paced, and fully remote team
  • Full professional proficiency in English; French is an asset
  • You must hold a valid Secret-level security clearance

 

What we offer

  • A long-term opportunity with potential yearly extensions
  • A 100% remote assignment within a collaborative and high-level technical environment
  • A chance to contribute to a strategic international program
  • A streamlined working model based on weekly agile sprints
  • A supportive and experienced project team

 

Join ABAKUS IT-Solutions today to grow within a dynamic international team, contribute to strategic cloud projects, and enhance your skills in a 100% remote environment, don't wait, apply now and take your career to the next level!

Company description

ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance.

As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations.

For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs.

At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake.

Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!

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ABAKUS IT-Solutions - Cloud Service Management Support
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