- The Windows administrator is the main operational role of the team.
- The Senior administrator must be able to solve complex Windows issues and investigate Windows problems.
- The Windows administrator is responsible for the life cycle of the Windows Servers at the operating system level from its installation to its decommission.
- The Windows administrator must also check daily reports regarding the health of the Windows Servers and the System Center infrastructure.
- The Windows administrator is involved in projects and participates in the activities of those projects.
- Strong knowledge of the Windows OS systems is required:
- Windows 2016
- Automating Windows Server 2016 configuration with PowerShell.
- Windows 2012 R2
- Windows 2008 R2
- Strong knowledge of the System Center products is required
- Strong scripting knowledge is required: PowerShell
- Good knowledge of Active Directory is required and its services required: DHCP, DNS, GPO
- Good networking knowledge is required and understanding of Firewall rules concepts
- Good knowledge of WSUS is required
- Knowledge in the following tools/environments is considered as an asset:
Technical Knowledge and certifications
- You have at least 5+ years of experience in a Windows mid to big size infrastructure
- You own an A level + 2 years or equivalent level through experience and professional training;
- You possess the ability and willingness to quickly learn new technologies, capable of self-study;
- In addition to your strong communication skills, you are structured, process minded and able to maintain the high level overview
- You are fluent in English (at least B2 Level). French is considered as an asset;
- You can work independently and can manage your time;
- You are eager to work in a dynamic multi-national environment with a strong customer focus;
Activities (proactive and reactive)
The Windows operational team is responsible for the life cycle of the Windows Servers at the operating system level.
The Windows operational team is responsible to provide a customer service as described in the DataCenter Service Catalog. Most of these services are automated, the team must make sure the automation is running well and efficiently and also make proposals to improve it.
The Windows operational team is responsible for the management of the System Center suite that is the core component of our daily activities: SCCM, SCOM, Orchestrator.
There are a broad range of activities performed within the Windows team to ensure the quality delivery of each individual service. Below you will find an overall picture of the most common activities:
- Installation of Windows Servers
- Monitoring of Windows Servers health (OS and Hardware)
- Service requests follow-up and fulfilment
- Incident follow-up and resolution
- Participation in Problem Management, both in proactive and reactive situations.
- Analysis, planning and implementation of standard and complex changes, post implementation review controls
- Creation and improvement of Standard Operational Procedures
- Evolution of the monitoring tools, and creation and adaptation of policy checks
- Creation and maintenance of installation scripts and automation processes
- Create and manage workflows with Microsoft Orchestrator
- Development of policies and service catalogue of the team, management of service delivery and KPIs, continuous improvement
- Documentation management
- Involvements in customer projects
- Oncall service provided 24/7