Reference no.: AISB - 395 Service Engineer
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ABAKUS IT-Solutions - Service Engineer

Ref.: AISB - 395 Service Engineer

Security Clearance: NATO Secret

 

Position overview

 

We are seeking a highly skilled and motivated Service Engineer to join our team for an early engagement project. The successful candidate will play a crucial role in defining and managing requirements, overseeing systems development, and ensuring seamless systems integration and build processes.

 

Key responsibilities

 

Requirements definition and management

  • Define and manage scoping, requirements definition, and prioritization activities for medium-sized and complex initiatives
  • Contribute to selecting the requirements approach
  • Facilitate input from stakeholders, provide constructive challenge, and enable effective prioritization of requirements
  • Establish requirements baselines, obtain formal agreement to requirements, and ensure traceability to source

 

Systems development management

  • Plan and drive systems development projects supporting organizational objectives and plans
  • Select, adopt, and adapt appropriate systems development methods, tools, and techniques
  • Ensure stakeholders are aware of required resources and that they are made available
  • Facilitate the availability and optimum utilization of resources
  • Monitor and report on the progress of development projects
  • Ensure projects are carried out in accordance with agreed architectures, standards, methods, and tools, addressing security and privacy requirements
  • Develop roadmaps to communicate future development activity

 

Systems integration and build

  • Provide technical expertise to enable the configuration of system components and equipment for systems testing
  • Collaborate with technical teams to develop and agree on system integration plans and report on progress
  • Define complex/new integration builds
  • Ensure that integration test environments are correctly configured
  • Design, perform, and report results of tests of the integration build
  • Identify and document system integration components for recording in the configuration management system
  • Recommend and implement improvements to processes and tools

 

Additional duties

  • Collaborate with and facilitate internal and external communication to fully document business needs and indicate solutions if required
  • Support the creation of requirements that meet the strategic needs of the business
  • Take responsibility for understanding client requirements, collecting data, supporting analysis, and problem resolution
  • Support coherence, standardization efforts, assure quality of products, and alignment across systems in the use of optimal technologies, leading to faster implementation and reduced maintenance costs
  • Contribute to early Solution Architecting team activities related to customer support for upcoming requirements
  • Act as the interface to the CTO Early Engagement to allow the smooth transition of customer requirements to the project teams
  • Maintain active links with customers
  • Promote and enforce outsourcing of commodity services
  • Promote transition from assets to services
  • Deputize for higher-grade staff if required
  • Perform other duties as may be required

 

Qualifications

 

Education

  • Bachelor's degree from a nationally recognized/certified university in a related discipline and 2 years of post-related experience
  • Alternatively, at least 6 years of extensive and progressive expertise in duties related to the function of the post may compensate for the lack of a university degree

 

Experience

  • Experience with drafting ICT design and/or software development and planning of system and software delivery for large projects
  • Experience in identifying and assessing new and emerging technologies and their adoption into larger systems
  • Experience in developing technology roadmaps considering emerging technology solutions
  • Experience managing relationships with technical stakeholders (internal and external)
  • Proven ability to apply analytical and systems thinking to complex problems
  • Proven ability to moderate technical design-related discussions with multi-disciplinary teams
  • Proven experience presenting complex technical concepts to diverse and sometimes non-technical audiences

 

Desirable experience

  • Proven ability in process analysis and design techniques, including needs assessment, specification development, planning, and gap analysis
  • Knowledge in The Open Group Togaf, ArchiMate, ITIL, COBIT, CISSP, or equivalent
  • Knowledge and experience with Military systems requirement capture, analysis, and specifications

 

Working conditions

  • Normal office environment.
  • May require travel to other sites within Belgium 1-2 times per month

Company description

ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance.

As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations.

For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs.

At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake.

Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!

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ABAKUS IT-Solutions - Service Engineer
ABAKUS IT-Solutions
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