We are looking for an experienced UX Researcher/Designer to join a dynamic digital transformation initiative. You will play a central role in enhancing the user experience across key web platforms, driving user-centered design practices, and collaborating with cross-functional teams to deliver impactful and intuitive digital solutions.
As a UX Researcher/designer, you will
- Lead qualitative and quantitative user research initiatives
- Facilitate workshops with business stakeholders, IT teams, and end users to shape product direction
- Analyze user behavior and site performance using tools like Matomo and heatmaps
- Create user personas, experience MAPS, and customer journeys based on data insights
- Design wireframes, user flows, storyboards, and sitemaps aligned with user needs
- Define and validate interaction models based on measurable KPIs
- Work closely with UI Designers to ensure consistency across platforms using Figma and existing design systems
- Contribute to broader UX community practices through feedback and knowledge-sharing sessions
Required skills & qualifications
- 7+ years of experience in design thinking within agile environments
- Strong command of qualitative and quantitative research methodologies
- 3+ years of experience in interaction design and information architecture
- Fluent English is mandatory; proficiency in German, Dutch, or French is a plus
- Proficiency with Figma, Miro, PowerPoint, Matomo, and heatmap tools
- Ability to create low-fidelity wireframes and flows in Figma
- Demonstrated experience facilitating large stakeholder workshops
- Formal UX qualification (Master's degree, UX certification, etc.)
- Experience using design systems and tools like Condens is a strong plus
- Familiarity with CMS platforms such as Sitecore Xm Cloud is a bonus
We're seeking someone who is
- Pragmatic, hands-on, and user-empathetic
- Constructive, resilient, and proactive
- Capable of operating autonomously while collaborating in networked teams
- Skilled at simplifying complexity and presenting clear, actionable solutions
- Passionate about information technology and human-centered design
If you're ready to take on a meaningful challenge in a high-impact industry and bring your UX expertise to a user centric transformation, this role could be a perfect fit.
