Halian - Application Support Specialist
Luxembourg
Hybrid
Employee
Freelance
Required
> 2 years experience
English
A leading European financial institution providing a wide range of banking and investment services. The organization is seeking a medior-level Application Support Specialist to join its IT team and ensure the stability and efficiency of critical banking applications.
Responsibilities
- Provide Level 2/3 support for Temenos T24 (Transact) and related banking applications.
- Monitor and troubleshoot incidents using tools such as Splunk and Dynatrace.
- Collaborate with business support teams, IT delivery teams, and global incident managers to resolve issues.
- Ensure proper escalation and handover of incidents to Level 3 support when required.
- Maintain and update support documentation and knowledge base for continuous improvement.
- Support change management processes and participate in release coordination activities.
Qualifications and skills
- 2-5 years of experience in Application Support, ideally within a regulated financial environment.
- Hands-on experience with Temenos T24 (Transact), including modules like AA, Reporting, and Payments.
- Proficiency in SQL, Unix/Linux, and basic scripting for troubleshooting and automation.
- Familiarity with ITIL frameworks (certification is a plus).
- Experience with monitoring tools such as Splunk, Dynatrace, or similar.
- Strong communication skills in English; additional languages (French, German) are an advantage.
Company description
As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.
Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!
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