Job description:
As a Senior Automation Expert, you will design, build, and evolve advanced automation solutions across our IT Operations landscape. You will play a key role in integrating ServiceNow, monitoring platforms, infrastructure systems, and observability stacks to improve operational efficiency, reliability, and service quality.
This role requires deep technical expertise, architecture-level thinking, and a strong focus on automation, auto‑remediation, data correlation, and ITOM best practices. Acting as a technical lead, you will collaborate closely with infrastructure, cloud, SRE, and operations teams while mentoring engineering peers.
Responsibilities:
- Lead the design and implementation of automation and auto-remediation solutions across IT Operations.
- Collect CMDB CI data, attributes, and ticket information (Incident, Request, Problem, Change) via ServiceNow APIs.
- Own and optimize ServiceNow ITOM capabilities, including Discovery, Service Mapping, and Event Management.
- Define and implement event correlation rules and operational control mechanisms.
- Interact with CMDB and ticketing workflows to update, enrich, and maintain data quality.
- Integrate data from both on‑premise and cloud infrastructure platforms.
- Build and maintain health checks, analytics, KPIs, and operational reporting dashboards.
- Transform, normalize, and enrich data using intelligent analytics systems.
- Design and maintain integrations with the ELK Stack (Elasticsearch, Logstash, Kibana).
- Act as a technical lead, mentoring engineers and defining best practices.
- Collaborate with infrastructure, cloud, SRE, and operations teams to ensure consistent automation strategy and execution.
Technical skills:
ServiceNow
- Strong expertise in ServiceNow ITOM (Discovery, Service Mapping, Event Management).
- CMDB architecture, CI relationships, reconciliation, and data quality management.
- ServiceNow REST / Scripted REST APIs.
- IntegrationHub, Flow Designer, Business Rules, Script Includes.
- Ticket lifecycle automation (Incident, Request, Problem, Change).
Automation & Scripting
- Python for automation, integrations, and data processing.
- Ansible (playbooks, roles, inventories).
- Bash / Shell scripting.
- Experience designing and implementing auto-remediation frameworks.
Infrastructure & Platforms
- On-prem: SCOM, Red Hat Satellite, VMware / Nutanix, Oracle OEM, Kubernetes / OpenShift.
- Cloud & containers: AWS (EC2, RDS, EKS).
Data, Analytics & Observability
- ELK Stack (Elasticsearch, Logstash, Kibana).
- Log ingestion, parsing, correlation, and visualization.
- Data analysis, health checks, KPIs, and operational dashboards.
Integration & APIs
- RESTful APIs (JSON, OAuth, token-based authentication).
- Webhooks and event-driven architectures.
- Data transformation and normalization pipelines.
Profile:
- 7+ years of experience in IT Operations, Automation, or Observability.
- Strong hands-on experience with ServiceNow ITOM in enterprise environments.
- Proven experience delivering automation and auto‑remediation solutions.
- Experience integrating CMDB, monitoring tools, and ticketing systems.
- Solid background in hybrid infrastructures (on‑prem + cloud).
- Experience with log management and observability platforms.
- Ability to design scalable, resilient automation architectures.
- Experience acting as a technical lead or subject‑matter expert.
- Nice to have:
- ServiceNow certifications (CSA, ITOM Discovery, Event Management).
- AWS or Kubernetes certifications.
- Experience with AIOps or ML‑based correlation tools.
- Knowledge of SRE principles and reliability engineering.
- Good communication and interpersonal skills.
- Fluency in English is required; French is a strong asset.
Why Cronos Group?
We'll propose you:
- An attractive salary package.
- A good work-life balance environment.
- The assurance of working with cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training programs.
- A great job in a friendly workplace.
If you wish to join a dynamic, human-scale structure while working with the latest technologies, don't wait any longer — join Cronos!
