For our an client, we are looking for Business Application Engineer who rwill be eporting to the Business Application Manager, you will join the team responsible for supporting and continuously improving our business applications. You will act as a link between users, internal teams and external partners: listening to needs, translating them into practical solutions and helping deliver improvements and projects.
From user support to reporting and KPIs, testing, documentation and training, this varied role will allow you to progressively develop both strong business knowledge and application expertise.
Your main responsabilities
- Support users and resolve issues escalated by Level 1 support.
- Track requests, actions and solutions in the ticketing tool.
- Analyze business needs and help translate them into clear, practical requirements.
- Coordinate unresolved issues with internal teams and external partners, and follow them through to resolution.
- Test and validate application changes before they are released to users.
- Create and maintain clear documentation and resolution procedures.
- Train and guide users so they can make the best use of our applications.
- Contribute to application improvements, reporting and KPI initiatives, and business projects.
- Identify opportunities to simplify processes and improve the user experience
Your profile
- A degree or background in business, commerce, management, information systems or a related field. Equivalent practical experience is equally welcome.
- Initial experience in business analysis, application support, operations, project coordination, process improvement or as a key user is appreciated, but not mandatory.
- Advanced technical expertise is not a prerequisite. We are open to candidates with strong business understanding, learning agility and the motivation to develop their application skills.
- Motivation, curiosity, a positive attitude and a genuine desire to learn.
- The ability to understand business processes and turn user needs into practical actions.
- A pragmatic approach to problem-solving, with the ability to prioritize and follow through.
- Clear communication and a collaborative mindset with both technical and non[1]technical colleagues.
- Autonomy, reliability and willingness to take ownership while knowing when to ask for support.
- A long-term mindset and the desire to grow with the team and the Group.
- Fluency in French and English; German is an advantage.
- Comfort with digital tools. Knowledge of SQL, reporting tools or ticketing systems is a plus, but not a requirement.
What we offer
- You will work in a company on a human scale, where every employee counts
- We believe in trust, transparency and autonomy
- Varied and innovative projects, in collaboration with clients from a wide range of sectors
- A human and collaborative corporate culture, where initiative is valued
