CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Manager to strengthen our team within a prestigious European Institution.
Your missions
- You help on subjects such as service definition, follow-up of managed service, and overall service coordination
- You ensure user satisfaction by implementing necessary communication with the client and end users
- You are in charge of the capacity management
- Youassist technical meetings and make the follow up with the service provider
- You help technical teams to reach their targets
- You plan, execute and deliver support projects
- You elaborate the resource planning, follow-up of staff activities
- You evaluate risk and provide problem analysis
- You create reports
Your profile
- You have minimum 6 years of professional experience in a similar position
- You hold at least a Bachelor's degree in IT or a related field
- You have a fluent level in French and English
- You are certified in ITIL 4
- You are processes oriented
- You have solid documentation skills
- You are pro-active, stress resistant, and have great communication skills (writing & speaking)
- You are rigorous with excellent analytical and organizational skills
Our offer
- An attractive salary package with or without a company car
- 5 additional vacation days each year
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks, ...)
- Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...
If you like multicultural teams and want to join a company with open communication, then apply right now!
Please note that a criminal record will be asked for this position.
