Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic IT Support Specialist to join our team, working alongside a prestigious European Institution based in Luxembourg.
Your tasks
As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. Your mission:
- Serve as a dedicated service desk agent, incident analyst, and problem solver.
- Ensure SWIFT incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
- Maintain meticulous records of incident and problem information.
- Offer expert support both remotely and on-site, providing solutions where they are needed most.
- Play a pivotal role in PC environment reconfiguration and installation.
- Contribute to the creation of comprehensive operational support procedures.
- Craft technical content to enrich our knowledge database.
- Manage application testing and administration.
- Collaborate closely with system administration and database administration for seamless execution of tasks.
Your profile
We value talent and expertise! To thrive in this role, you should bring:
- Proficiency in both French and English, unlocking effective communication channels.
- An Itilv4 certification is a prerequisite (we provide the opportunity to obtain the certification prior to the commencement date).
- A minimum of 3 years' hands-on experience in a similar position.
- Basic knowledge of network systems.
- Prior experience working with a ticketing system.
- Excellent proficiency in all Microsoft Office applications.
- A collaborative team spirit paired with a strong customer-centric mindset.
Our offer
- An attractive salary package with or without a company car
- 5 additional vacation days each year
- A dedicated training program with personal development plans
- Extra-legal advantages (IT material, banks, ...)
- Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...
Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions.
Please note that a criminal record check will be required for this position.
Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities!
