One of our clients is looking for a Desktop Support Engineer to join their Infrastructure Services Team. In this role, you will work with the latest technologies in a dynamic and fast-paced environment, contributing to software and Hardware standards, engineering end-user computing solutions, and supporting employees by resolving issues and improving user productivity.
About the team:
The Infrastructure Services team supports the entire enterprise through the implementation and support of innovative technologies. As part of a strong and reliable team, you will operate in a fast-paced environment, delivering and maintaining a wide range of technology solutions across growing business lines. You will be valued as a key contributor within a collaborative, technology-driven organization.
Key responsibilities
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Administer and deploy a wide range of workstation Hardware, Microsoft Windows operating systems, Microsoft Office, and common enterprise applications.
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Provide advanced troubleshooting and support to users across multiple locations and time zones via phone, ticketing systems, or in person.
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Participate in enterprise-wide IT projects such as Hardware refreshes, application deployments, acquisitions, relocations, and system upgrades.
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Administer and support the company's Virtual Desktop Infrastructure (VDI), including infrastructure management and issue resolution.
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Create and maintain technical documentation related to system configurations, procedures, and knowledge base articles.
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Be willing to adjust work schedules for on-call IT support coverage when required.
Required skills & qualifications
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2+ years of experience in a Service Desk or Desktop Support role within an enterprise environment.
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Strong experience with:
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Windows 7 / Windows 10
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Microsoft Office
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Active Directory user administration, Group Policies, and desktop profiles
- Excellent customer service skills and a strong team-oriented mindset.
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Ability to communicate clearly and concisely with users at all levels of the organization.
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Experience with:
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Windows OS imaging, software packaging/distribution, and Microsoft patch management
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Document imaging and printing solutions (multi-function print/scan/fax devices)
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Technical documentation and troubleshooting guides
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Mobile device support (smartphones and tablets) using MDM solutions such as Microsoft Intune or AirWatch
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Application support and basic network administration
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Service desk tools and ITIL methodologies
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Ability to manage small technical projects independently.
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Comfortable working in a fast-changing technology environment.
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Ability to lift and carry computer equipment (up to 50 lbs / 23 KG).
