About the Role

Econocom PSF is looking for a passionate and customer-oriented M365 Onsite Support Engineer to join one of its key client environments in Luxembourg.

You will act as the primary onsite point of contact for end users, delivering high-quality IT support while contributing to a modern digital workplace ecosystem. This role is ideal for someone who enjoys working closely with users, providing hands-on support, promoting adoption of Microsoft technologies, and participating in IT projects.

You will evolve within a stimulating and collaborative environment that encourages learning, personal development, continuous improvement, and active participation in digital transformation initiatives.

Key responsibilities

• Provide onsite support to end users for hardware, software, mobile devices, and Microsoft 365 services.
• Deliver an excellent customer experience through professional, service-oriented, and proactive support.
• Diagnose, troubleshoot, and resolve technical incidents related to workstations, accounts, Microsoft 365 applications, mobile devices, connectivity, and modern workplace tools.
• Support VIP users with a high level of responsiveness and professionalism.
• Guide, assist, and train users in the effective use of digital workplace solutions.
• Maintain strong and positive relationships with users, managers, and key stakeholders.
• Ensure proper documentation of incidents, solutions, procedures, and knowledge articles.
• Collaborate with technical teams and service management to ensure efficient incident resolution and continuous service improvement.
• Participate in infrastructure, workplace, and Microsoft 365-related projects.
• Contribute to user adoption and change management initiatives.
• Identify opportunities for service enhancement and proactively propose improvements.

Qualification

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in End User Support, Desktop Support, Service Desk, or Onsite Support roles.
• Strong knowledge of Microsoft 365 environments is mandatory (Microsoft 365 Apps, Teams, Outlook, OneDrive, SharePoint, Entra ID/Azure AD fundamentals, Intune awareness).
• Excellent troubleshooting and analytical skills.
• Strong customer-service mindset with a genuine interest in helping users.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Autonomous, proactive, organized, and solution-oriented.
• Experience working in a structured service environment.
• Experience with Microsoft Intune, Autopilot, Endpoint Management, or Modern Workplace solutions.
• ITIL Foundation certification.
• French and English are mandatory.

Nice to Have

• Knowledge of Azure technologies is considered a strong advantage.
• Experience participating in IT deployment or transformation projects.

We offer

• An exciting and challenging role within a leading digital services company.
• The opportunity to work in a modern Microsoft 365 environment at the heart of user activities.
• A people-focused position combining technical expertise, customer interaction, and project participation.
• Continuous learning opportunities and exposure to modern workplace technologies.
• A collaborative and stimulating work environment where initiative and professional development are encouraged.
• An attractive salary package including company benefits, company car, insurance plans, and additional advantages.

Location: Luxembourg (Onsite position - Home Office not compatible with the activity).