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Getronics Belux - Infrastructure Operations Specialist



Getronics Luxembourg is looking for an Infrastructure Operations Specialist to join one of the European institutions in Luxembourg city.

The Infrastructure Operations Specialist's role is to support the IT infrastructure team within the Data-centre environment.

The specialists' role also includes daily operations support, system monitoring, execution of service requests and taking remedial action when procedures require it.



Job responsibilities

  • Troubleshoot incidents to the extent of defined procedures and responsibilities;
  • Manage, maintain, and update documentation as required;
  • Raise incidents in the ticketing system, and update relevant information for as long as the ticket is handled by operations;
  • Assist in documenting problems and assisting problems management as required;
  • Fulfil operations service requests;
  • Identify opportunities and recommend solutions that will enhance operations, contributing to continuous improvement;
  • Escalate and route incidents to appropriate parties as foreseen in procedures;
  • Take over first line Service Desk activities after Service Desk office hours, by handling incidents and service requests.


Technical and specific skills / Experience

  • Knowledge of Mobile devices and mobile phone services;
  • Knowledge of end user HW/SW;
  • Knowledge of ticketing, CMDB and change management tools;
  • Understanding of networking and networking protocols;
  • Knowledge of VoIP telephony environments;
  • Experience designing and implementing data, voice, and/or video network infrastructures;
  • Understanding of high availability designs;
  • Experience with job schedulers;
  • Vendor domain certifications: ITIL V3 foundation certification (required)
  • 3-5 years experience in a similar role
  • Very good level of English (B2)

Company description

Getronics is an ICT Services company with an extensive history over the past 130 years and is owned by Bottega InvestCo S.à.r.l. As an expert in workspace management services, connectivity, data centres, and consultancy, Getronics is well positioned to offer best of breed ICT services to many of the FTSE 500 businesses and Public Sector organisations in the world today. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided consistently throughout the world, together with the Getronics Workspace Alliance.

With nearly 9000 employees in 23 countries across Europe, Asia Pacific, North and Latin America, Getronics is in 2018 a U$1bn business.

Getronics believes that ICT should enable people to collaborate anytime, anywhere: a vision that we call 'the New World of Work'. That's why we've said goodbye to old habits such as strict working hours and complicated IT-procedures. Instead we've welcomed management by results and people-centric technology. It's a new and improved way of looking at productivity and responsibility.

Ready to be part of the New World of Work?

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