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GFI - IT Helpdesk and Support Agent

Job Description

  • You mainly take up your responsibilities as a IT Helpdesk and IT Support Engineer and aside from that you will be involved in dedicated projects on Microsoft technologies
  • You will provide technical support mainly in French, sometimes English and ensure users are helped in a quick and efficient way both by phone and on-site
  • You will solve several issues per day, mainly with MS Office applications like Word, Excel and Outlook. An occasional password reset will be also part of your tasks and you will solve mobile issues (iOs, Android) and tablet issues
  • You will install software and Hardware components, as well as other equipments
  • You will assist new users in giving them a first introduction to their IT environment
  • You are the first contact for ICT Customers and provide a customer friendly approach and handling
  • You communicate clearly with the users and make clear statements regarding the follow-up of their tickets
  • You follow up and dispatch the support requests within the Service Level Agreements
  • You report to the Service Desk Manager and establish and maintain excellent contact with the ICT Local Support teams and other Support Teams

 

Profile Description

  • You have a passion for helping people with software and Hardware problems and you have at least 1 years of professional working experience on an IT service desk
  • You have an interest in mobile technology (Android, BlackBerry,..) and are familiar with iPad
  • You have a good knowledge on Windows 7 OS and MS Office 2010
  • You are familiar with ITIL processes
  • You have an excellent knowledge of French and spoken knowledge of English, also written.
  • You are flexible, able to handle and solve different situations and can deal with stress
  • You have good communication skills and can work well independently as well as in a team
  • You have the ability to work in a co-operative, pro-active and flexible way and you have a Pan-European mindset
  • MS certification (MOS, MCSA W7, ...) and ITIL Foundation V3 certification are a plus
  • Good knowledge of another European language is a plus

 

We offer

  • Flexible and stimulating environment with challenging missions and projects
  • the chance to work together with a team of specialist and a network of partners
  • several career opportunities in line with your expertise and interests
  • an attractive salary package with extensive benefits
  • Location: Luxembourg

Company description

GFI Informatique is an international IT services group employing 11,000 people at the end of 2015. The Group recorded revenues of €894 million in 2015. GFI Informatique provides its customers with expertise in consulting, systems integration, outsourcing and software solutions.

Gfi Informatique has developed 10 skills centers, 6 services centers in France and 3 off-shore centers, which are key points in the industrialization process. The company covers all stages of the information system life cycle and caters mainly for large corporates, public bodies and local authorities. GFI Informatique has over 40 branches in France and 7 international agencies in Southern and Northern Europe and Morocco.

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