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Halian - Helpdesk

Halian is currently looking for a Help Desk specialist - Level 1 to join one of its major customers located in Luxembourg.


By joining this client, you will have the opportunity to greatly enlarge your career prospects through the numerous internal openings that are available to employees.




  • As a part of the Help Desk Team, you will be responsible to accept the requests, mainly by phone, to record and resolve.
  • Those unresolved should be passed to 2nd/3rd level support team after investigation.
  • Your main tasks would be First level support for Office software and Hardware incidents.



  • You have a first experience in a IT Support function
  • Good knowledge of Microsoft Office suite and in Hardware configuration
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
  • Self motivated and ability to work on own initiative in a pressure environment
  • Willing to work variable shifts
  • You have excellent communication skills in:
    • Luxembourgish - Fluent
    • French - Fluent
    • German - Fluent

Company description

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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