Halian - Incident Manager
Strassen
Hybrid
Freelance
Required
> 2 years experience
Bachelor (3 years)
French and
English
Le service IT d'un de nos clients recherche un Incident Manager expérimenté pour renforcer la coordination de la gestion des incidents et des problèmes. Ce rôle clé vise à assurer une résolution rapide et efficace des incidents critiques tout en contribuant à l'amélioration continue des processus IT.
Missions principales
- Coordination des incidents : Suivre les incidents critiques, assurer leur escalade et garantir une communication fluide avec les parties prenantes.
- Gestion des problèmes : Identifier les problèmes récurrents, analyser les causes racines et proposer des plans d'action correctifs.
- Reporting & amélioration continue : Consolider les données d'incidents, produire des rapports à destination du management et recommander des optimisations des processus ITSM.
Qualifications requises
- Formation & expérience : Diplôme BAC+3 à BAC+5 en informatique ou gestion de projet, avec au moins 3 ans d'expérience dans un rôle similaire.
- Compétences techniques :
- Maîtrise des outils ITSM et du Pack Office.
- Connaissance des bonnes pratiques ITIL (gestion des incidents, changements, configuration).
- Familiarité avec les méthodologies projet (Scrum, Hermes, Prince2...).
- Qualités personnelles :
- Autonomie, rigueur, esprit d'analyse et de synthèse.
- Excellentes compétences en communication et résistance au stress.
- Langues :
- Français niveau C1 minimum.
- Anglais niveau B2 minimum.
- La connaissance du luxembourgeois ou de l'allemand est un atout.
Company description
As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.
Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!
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