Halian - ServiceNow Administrator
Luxembourg
Hybrid
Employee
Freelance
Required
2 to 10 years experience
English and
French
Mission: As part of the ongoing operations on the CTS platform and its success, we aim to strengthen the team of ServiceNow Administrators. The role involves designing, developing, customizing applications, and providing daily support to platform users.
Responsibilities
- Design, develop, build, and customize ServiceNow applications
- Provide assistance to end-users of the platform
- Manage daily support and maintenance operations
- Create and customize user interface policies, actions, scripts, pages, and business rules
- Assist and manage application updates, data loading, and maintenance
Skills and expertise
Integrations
- Data sources, Importsets, and transform MAPS
- Integrationhub ETL
- Import/Export of data
- Updatesets
Knowledge of ITSM application
- Incidents
- Service Catalog
- Knowledge
- Change
- Problem
- CMDB
- Experience on Service Operation Workspace
Knowledge of employee center
Knowledge of flow designer
Knowledge of reporting module
Experience in creating catalog items
- Analysis with service owners
- Proposal of technical solutions
- Writing analysis documents for forms and workflows
- Creating forms
- Creating flows
- Unit tests
Documentation and knowledge transfer on completed tasks
Good mastery of scripting (UI, client, br, ACL)
Good communication
- Technical and with end-users/stakeholders
Mastery of Agile development module
Knowledge of process automation (sequencing of ritm)
Knowledge of platform analytics workspace
Experience in deployment and configuration of nowmobile application
Experience in large implementation projects
Knowledge of SQL
Certifications
Company description
As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.
Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!
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