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Halian - IT Support Engineer l1&2

Halian is currently looking for a Senior Support Engineer consultant for a long term mission premium service desk team of 10 people in one of Luxembourg's biggest company. Challenging mission.



Your mission

  • Up to end user support L2
  • VIP client management
  • Windows system administration 
  • AD administration
  • Exchange administration
  • Software installation
  • Ticketing management (ServiceNow)
  • Newcomer/leaver process
  • IOS support
  • Creating and maintaining operational procedures
  • Conferencing and event management
  • SharePoint : beginner


Your profile

  • 5 years' experience in a similar role
  • ITIL knowledge (certification is a plus)
  • Very good communication skills in French & English
  • Windows certification will be an asset
  • Stress resistant
  • Good self-organization
  • Team spirited and autonomous at the same time
  • Stable, rigorous with a good customer service.


We offer


A professional and stimulating working environment in the telecommunications sector. Various career opportunities within of the Group on a national and International level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.


Contract: CDI or Freelance

Location: Kircherg- Luxembourg

Start:  ASAP

Company description

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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