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Halian - Team Lead Data Center IT Technican

About the role


Responsibilities are wide ranging including acting as team lead, managing and coordinating Service Improvement initiatives and providing guidance to the team as appropriate.

Interact with leadership, peers and customers: Assess and determine IT service request infrastructure and delivery requirements. Identify and escalate problems; provide administration, technical support for the IT Patching and Logistics service; including 3rd party, e.g.:

  • Build technical documentation, policies, and operating procedures
  • Prioritize and execute tasks in a fast paced environment
  • Manage a team of technical individuals, goals and objectives, ensuring mentoring and assistance
  • Participate in and manage technical project work
  • Own, identify, diagnose and manage issues to resolution
  • Installation planning and co-ordination
  • Activity report management including Incident/Request/Problem follow-up and escalation management including monitoring and reporting of the SLAs
  • Ensure pro-active evolution & optimization of service delivery organization, methods and tools
  • General review of patching and adherence to best practices including maintaining records of DC patching equipment and tools


Key Skills & Background

  • 5 years' experience working in production Data Centre with IT Hardware (Tier 1), Data Centre patching and Data Centre specific tools
  • Advanced knowledge of Data Centre computer room infrastructure
  • Fundamental working knowledge of Data Centre cabling standards and best practices (Fibre, copper, ...), e.g. EIA/TIA
  • Ability to accurately perform cable testing and certification (Fibre and copper)
  • Physically capable of performing the duties of the position, including safely bending, squatting, stretching, lifting and handling DC equipment on a regular basis.
  • Proven analytical, problem solving and decision-making skills
  • General working knowledge of Microsoft Office Suite desktop applications
  • Highly motivated, self-directed and detail-oriented individual
  • Ability and willingness to acquire new and evolving job-related skills
  • Strong oral and written communications
  • Ability to work and communicate in a multi-cultural environment;
  • Service-oriented mind-set;
  • ITIL Professional Certification is considered as an asset
  • Fundamental understanding of TCP/IP networking is considered as an asset



  • Location: Luxembourg
  • Start Date: ASAP
  • Type of contract: FTE

Company description

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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