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Halian - Technical Analyst OSS / BSS

Halian is looking for a Technical Analyst OSS/BSS for one of our client in Luxembourg.




  • Create business process models, use case diagrams, activity diagrams, sequence diagrams to describe "as-is" and develop the "to-be" in the Oss and Bss layers (ordering, billing, incident management, quality & assurance, trouble-ticketing, etc.)
  • Understand the Operator´s E2e business processes and how they can be modelled (and potentially modified) based on a new system landscape
  • Verify that the newly designed fulfillment and / or assurance processes are aligned with the overall service-oriented architecture defined within the Oss layer
  • Create clear, well-articulated use case specifications to describe the end-to-end fulfillment / assurance processes


Required Skills

  • More than 5 years of hands-on experience in business process documentation and modelling for telecommunications industry.
  • Excellent knowledge about how carriers operate fixed line networks
  • Proven experience to design processes for the telecommunication services (preferably familiar with fulfillment processes) and strong skills with process re-engineering
  • Ability to integrate into a large project team, collaborate with many stakeholders, remain rigorous and disciplined, take responsibility for deliverables (mainly process models, technical notes and specification documents)
  • Capacity to manage multiple tasks in parallel without losing focus on deliverables. Adapt to evolving requirements and changing priorities.
  • Proven experience in writing specification documents such as: use case specifications, end-to-end business processes (in this case fulfillment processes for telecommunication products and services)
  • Knowledge of the Software Development LifeCycle (SDLC) and Agile development methodologies
  • Techniques for requirements gathering like focus groups, interviews, observation
  • Experienced with design and modeling notations Bmpn and UML
  • Proven ability to work with modeling tools such as Enterprise Architect, Visio, Adonis
  • Knowledge in the following areas is an advantage: Tmforum Frameworx (eTOM, SID), ITIL (Service Design & Service Transition & Service Operation)
  • Language skills: Excellent spoken and written English. Working knowledge of French, German and/or Luxemburgish is an advantage.

Company description

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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