The End User Hardware Support specialist focuses on the deployment, maintenance, and troubleshooting of end-user devices, ensuring reliable and compliant workplace equipment.
Besides you'll strengthen the internal End User Service team.
Key responsibilities
- Prepare, configure, deploy, and maintain end-user Hardware (laptops, desktops, peripherals, Mobile devices).
- Diagnose and resolve Hardware-related incidents and replacement requests.
- Manage device lifecycle activities including installation, upgrades, SWAPs, and decommissioning.
- Support users during onboarding, moves, and Hardware refresh programs.
- Work closely with End User Support, Infrastructure, and Security teams.
- Maintain accurate asset and device documentation in IT systems.
Skills & experience
- Excellent communication skills in English (incl. upward communication), German is an advantage
- Solid experience with Hardware support in corporate IT environments.
- Strong knowledge of Windows devices, peripherals, docking stations, printers, and Mobile devices.
- Familiarity with MDM tools and device management processes.
- Methodical, hands-on, and detail-oriented approach.
