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Hays - Service Desk Agent

Our client, one of the major player in banking domain in Luxembourg, is looking for a Service Desk Agent.



Main duties

  • Provide technical support (1 & 2).
  • Single point of contact for resolution of technology related issues.
  • Support network and e-mail connectivity, computer operating system, Hardware and software.
  • Troubleshoot basic software and Hardware problems



  • At least one significant experience as ServiceDesk Agent.
  • Fluency in German and English.
  • Deep expertise on Windows 7.
  • Strong knowledge of office tools (word,excel...) and Active Directory.


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Company description

Specialist recruitment is all about people. Over 7,900 people make up our worldwide team, working out of over 247 offices in 33 countries; we share ideas, knowledge and experience across businesses and territories to deliver outstanding results.
Our people work with job seekers and employers to place the right people in the right jobs; we invest heavily in equipping our staff with the skills to perform to the highest standards while developing their careers.
We serve over 20 specialisms, covering everything from accountancy and finance to construction, IT, education and healthcare. Across many of these sectors, we also have further specialised teams dedicated to public services, not-for-profit, executive and international recruitment.
Providing excellent customer service underpins our business and is an area we monitor closely in order to maintain our position as market leader. Our customers benefit from the specialist sector knowledge of our consultants and our extensive office network and industry contacts.

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