We are looking for an IT Support Specialist for one of its client based in Luxembourg.
- Freelance contract or Permanent contract via a payrolling company
- English and French fluent are required
- Salary range : 65 000€ to 70 000€ (permanent contract)
- Daily rate : 400€ to 450€ (freelance)
Key responsibilities
- Provide first- and second-line technical support to users, both remotely and on-site, ensuring timely resolution of incidents and service requests.
- Administer Active Directory, including user account creation, modification, and deactivation, as well as assignment of groups, permissions, and access rights in line with role requirements and security policies.
- Act as a central point in user onboarding processes, preparing and configuring user environments (accounts, access rights, equipment, and applications) to ensure a smooth start of employment.
- Manage, register, track, and resolve IT incidents and requests using Jira, ensuring alignment with established Service Desk processes and SLAs.
- Support and administer Microsoft 365 services, particularly Exchange Online and Microsoft Teams.
- Provide support for Windows operating systems, standard business applications, Hardware (desktops, laptops, printers), Mobile devices, and peripherals.
- Perform troubleshooting and root cause analysis of Hardware and software issues, delivering effective solutions and clear communication to users.
- Manage requests for new IT equipment, including coordination with suppliers for the acquisition of Hardware and software.
- Maintain IT asset management, including inventory control, lifecycle tracking, and equipment allocation.
- Participate in the organization's backup processes, supporting data protection and availability.
- Create, update, and maintain technical documentation and operational procedures, contributing to process standardization, continuous improvement, and internal knowledge sharing.
Technical skills
- IT Support (Level 1 & 2)
- Active Directory (user, group, and permission management)
- Microsoft 365 (Exchange Online, Microsoft Teams)
- Windows operating systems
- Ticketing systems (Jira)
- Hardware and software troubleshooting
- IT asset management
Soft skills
- Strong customer and service orientation
- Excellent organizational and time-management skills
- Clear and effective communication in a corporate environment
- Ability to work independently and take ownership of tasks
- Team-oriented mindset and knowledge-sharing attitude
- Attention to detail and focus on continuous improvement
