Your responsabilities
- Be the first point of contact for user's requests, incidents or questions (administrative users and drivers) for the full scope of the IS: telecom, office tools, applications...
- Answer user's requests mainly through phone and email
- Log all requests in the ticketing tool
- Diagnose, troubleshoot, and solve issues based on existing procedures
- Determine proper escalation for problems he cannot solve, sets priority
- Propose resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
Your profile
- 2 years of relevant experience
- Degree in IS Science
- Technical skills : Windows, Microsoft 365, Azure AD, AWS, Fortinet, Intune.
- Fluent in French and German
- Pragmatic, analytical and problem solving skills
- Very good customer service approach, at ease in verbal and written communication with non technical users
- A strong team player able to communicate with technical and non-technical stakeholders
- Curious and creative, autonomous and dynamic
- Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
What we offer
- You will work in a company on a human scale, where every employee counts.
- We believe in trust, transparency and autonomy.
- Varied and innovative projects, in collaboration with clients from a wide range of sectors.
- A human and collaborative corporate culture, where initiative is valued.
