Reference no.: DG2 / SDO
Company description See more offers
   
 

Intrasoft International - Service Desk Operator Level 1

Ref.: DG2 / SDO

We are looking for one of our customers:

 

Service Desk Operator Level 1 (M/F)

Only Candidates which are willing to be relocated in Luxembourg !

 

 

Your mission

  • Receiving calls, first-line customer liaison: service desk agent, incident agent
  • Recording incidents in the Service Management tool.
  • Making an initial assessment of incidents, and attempting to resolve them
  • Assigning incidents to other support agents in the same support group or to different support group
  • Monitoring progress of incident resolution relative to the appropriate Sla
  • Keeping customers informed on incident status and progress
  • Managing the incident life-cycle, including closure and verification
  • Closing incidents and confirmation with the customer

 

Your skills

  • Analyse and technical skills:
    • Very good skills in all of the MS Office applications
    • Itil V3 Foundation Certified
  • Experience: More than 2 years of relevant professional experience
  • Languages and communication skills:
    • Fluent both English/French both written and oral
    • German will be an asset
    • Very good communication skills

 

All applications will be treated as strictly confidential.

Company description

INTRASOFT International is one of the leading ICT consultancy companies providing mid to large ICT services with end-to-end integration capacity for a wide range of customers in the private and public sector, including international and national organisations.

In Europe we deploy over 700 highly professional staff performing top quality missions in Belgium, Luxembourg and Greece. The majority of these people are working on long term projects for the European Institutions both on our premises and on the premises of the European Institutions.

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