Reference no.: DG2/Lux/Service Desk
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Intrasoft International - Service Desk Operator

Ref.: DG2/Lux/Service Desk

INTRASOFT International, a leading European IT solutions provider, is seeking a professional to cover the following opening:


Service Desk Operator



Your Role


You will be part of a time with the following key responsibilities:

  • Making an initial assessment of incidents, attempting to resolve.
  • Recording and tracking incident and problem information in a ticketing system
  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Managing the incident life-cycle, including closure and verification
  • Participate in reconfiguration and installation of PC environment
  • Follows standard service desk procedures & processes
  • Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
  • Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources.


Your Profile

  • Required Qualifications:
    • Experience in a similar job
    • Excellent knowledge of all round IT (Office, Hardware, Windows etc.)
    • Experience with ticketing systems (Peregrine, HP Service Center etc.)
    • Fluent English and French
  • Desired Qualifications: Knowledge of/or experience in ITIL environment is big advantage
  • Personal Characteristics:
    • Capable of working in an international and multicultural environment
    • Team player and strong communication skills


All applications will be treated as strictly confidential.

Company description

INTRASOFT International is one of the leading ICT consultancy companies providing mid to large ICT services with end-to-end integration capacity for a wide range of customers in the private and public sector, including international and national organisations.

In Europe we deploy over 700 highly professional staff performing top quality missions in Belgium, Luxembourg and Greece. The majority of these people are working on long term projects for the European Institutions both on our premises and on the premises of the European Institutions.

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