Reference no.: DG2 / ITSS
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Intrasoft International - IT Support Specialist

Ref.: DG2 / ITSS

Intrasoft International, a leading European IT solutions provider is seeking for Luxembourg several:

 

IT Support Specialist (M/F)

 

 

Mission

  • Service desk agent, incident agent and analyst, problem agent and analyst
  • Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
  • First and second-line support: remote and on-site support
  • Recording & tracking incident information
  • Recording & tracking Problem information
  • Participating in reconfiguration/installation of Pc environment
  • Documenting operational support procedures
  • Drafting technical content for knowledge database
  • IT support specialist must be able to perform all tasks of a service desk Operator
  • Testing and administration of applications
  • Liaising with system administration and databases administration for execution of administration tasks

 

Skills

  • Analysis and technical skills: Very good skills in all of the MS Office applications
  • Itil V3 Foundation Certified
  • Experience:
    • 1 to 3 years of relevant professional experience for the Junior position
    • More than 3 years of relevant professional experience for the Senior position
  • Language and Communication skills:
    • Fluent in both English/French both written and oral
    • Part of the consultants needs to be fluent in German both written and oral as well
    • Very good communication skills

 

All applications will be treated as strictly confidential.

Company description

INTRASOFT International is one of the leading ICT consultancy companies providing mid to large ICT services with end-to-end integration capacity for a wide range of customers in the private and public sector, including international and national organisations.

In Europe we deploy over 700 highly professional staff performing top quality missions in Belgium, Luxembourg and Greece. The majority of these people are working on long term projects for the European Institutions both on our premises and on the premises of the European Institutions.

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