NEOFACTO
WE DELIVER INNOVATION
We are looking for a Business Analyst/Customer Journey Expert to support the evolution and optimization of daily banking and card-related customer journeys within an innovative banking environment. In this role, you will contribute to the continuous improvement of products, processes, and services, ensuring an optimal customer experience while meeting business objectives and regulatory requirements. You will work in a collaborative Agile environment, interacting with business, IT, operations, risk, and compliance stakeholders to deliver customer-centric solutions.
Missions:
- Analyze, design, and continuously improve customer journeys related to Daily Banking and Cards services.
- Identify process improvement opportunities to enhance customer satisfaction and business value.
- Contribute to the definition and implementation of product, service, and customer journey enhancements.
- Collaborate closely with business, IT, operations, risk, compliance, and other key stakeholders.
- Actively participate in Agile ceremonies and contribute to the squad's continuous improvement initiatives.
- Perform data analysis to measure customer journey performance and support data-driven decision-making.
- Monitor key indicators related to customer satisfaction, service quality, operational efficiency, and business performance.
- Support the management and resolution of customer complaints, incidents, and operational issues.
- Ensure compliance with regulatory, security, risk, and operational requirements.
Profile:
- Proven experience as a Business Analyst, Customer Journey Expert, or in a similar role within the banking or financial services sector.
- Strong understanding of Daily Banking products, payment solutions, or related financial services.
- Experience in customer journey design, process optimization, and business analysis.
- Strong analytical and problem-solving skills, with the ability to leverage data to drive improvements.
- Good knowledge of Agile methodologies and experience working in cross-functional teams.
- Ability to manage multiple stakeholders and navigate complex organizational environments.
- Excellent communication and interpersonal skills with a strong customer-centric mindset.
- Organized, proactive, and committed to continuous improvement.
- Knowledge of banking regulations, risk management, compliance, and operational processes is considered a strong asset.
- Fluent in English and French
Our offer
- Working in a Great Place to Work based in Luxembourg
- Attractive salary and pretty cool benefits (meal vouchers, mobile subscription...)
- Develop your skills and ideas over a coffee, a beer or a pizza during our Neo'vations
- Evolve within a strong company culture, you'll join us for the opportunity and you'll stay because we're super cool (well according to 98% of our employees NEOFACTO Annual Survey 2024)
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Between afterworks, innovative workshops and ski weekends, there's never a dull moment when you're part of the Neo'Squad
Recruitment process
- The pre-qualification interview with our Recruitment Manager
- Technical tests
- Receipt of our salary proposal / exclusivity agreement
- 2nd interview with our Business Manager
- Proposal of your application to the client
- Interview at the client's premises, which can be conducted either by video or in person
About NEOFACTO:
Created in 2000, NEOFACTO is a major player that supports companies in their digitalization. Navigating between the creativity of startups and the experience of large groups, NEOFACTO has the ability to position itself and adapt to all projects. Guided by our passion for innovation, we support our customers with the goal of pioneering the new technologies and commercial models of tomorrow. Are we a dynamic and innovative team? Yes! And above all, a team that is united and driven by a very strong corporate culture. We share and cultivate common values to build together the NEOFACTO of tomorrow! You will join us for an opportunity and stay for the people around you."
www.neofacto.com
