NEOFACTO - UX Researcher / UX Designer

To strengthen the team at our prestigious client based in Luxembourg, we are seeking a senior UX/UI researcher and designer who is ready to tackle complex challenges in the banking sector.

Missions

• User Research (Generative & Evaluative): Plan, schedule, and conduct user interviews, observational studies, and usability tests with internal bank employees (using both Figma prototypes and developed beta versions).
• Research Synthesis & Presentation: Analyze and synthesize research data into clear insights to guide project decisions. You will comfortably present findings to stakeholders and defend design trade-offs.
• Information Architecture & User Flows: Structure complex, content-heavy pages and MAP out entire processes using user flow diagrams to streamline tools and make dense data digestible.
• UI Design via Design System: Build detailed mockups and interactive prototypes by leveraging and respecting an established enterprise design system. While you won't reinvent visual styles, you will actively contribute by providing research-backed feedback and requesting new components.
• Cross-Functional Collaboration: Work in close collaboration with the UX Lead, a guild of designers, Business Analysts, Product Owners, and developers to ensure end-to-end project consistency.

Profile

• Bachelor or Master degree in UX/UI Design, Human Computer Interaction, Computer Science, Web Design, or other relevant field.
• In the absence of a Bachelor/Master degree in the relevant field, demonstrated equivalent professional experience of at least 8 years can be accepted.
• At least 7 years of experience in front end software development for web based applications or portals.
• Proven experience on multiple projects involving React based front end development.
• Demonstrated experience in developing custom front end components integrated with SharePoint Online, including SPFx based
• solutions where applicable.
• Experience in intranet, extranet, or enterprise portal projects.
• Experience working within Microsoft 365 environments and integrating front end components with SharePoint Online services.
• Excellent communication skills in English.

Nice to have:

• Experience designing enterprise, B2B, or internal tools involving long processes and multiple user roles.

• Experience designing AI-assisted tools for enterprise products.

• Quantitative research skills (building, running, and analyzing surveys like Umux-lite).

• Visual design skills for creating occasional illustrations or PowerPoint presentations.

Tools used daily:

• Design & Collaboration: Figma, Miro
• Project Management & Office: Jira, Microsoft Office Suite (Excel, Word, PowerPoint)

Our offer

• Working in a Great Place to Work based in Luxembourg
• Attractive salary and pretty cool benefits (meal vouchers, mobile subscription...)
• Develop your skills and ideas over a coffee, a beer or a pizza during our Neo'vations
• Evolve within a strong company culture, you'll join us for the opportunity and you'll stay because we're super cool (well according to 98% of our employees NEOFACTO Annual Survey 2024)
• Between afterworks, innovative workshops and ski weekends, there's never a dull moment when you're part of the Neo'Squad

Recruitment process:

• The pre-qualification interview with our Recruitment Manager
• Technical tests
• Receipt of our salary proposal / exclusivity agreement
• 2nd interview with our Business Manager
• Proposal of your application to the client
• Interview at the client's premises, which can be conducted either by video or in person