To reinforce our teams, we are looking for a Desktop Support and Hardware Technician speaking English and French.

Your main responsibilities

• Provide Desktop & end-user support, ensuring SLAs and service quality targets are met

• Install, configure, and troubleshoot PCs, network equipment, and business applications

• Support system changes and deployments; minimize downtime and ensure seamless user experience

• Manage Hardware/software requests and maintain accurate asset records

• Contribute to technical projects, system upgrades, and continuous improvement initiatives

• Document procedures, maintain knowledge bases, and support configuration standards

• Build strong relationships with business teams and act as a trusted IT partner

• Escalate complex issues when required and provide occasional remote support to other sites

   

Your profile

• You have at least 2 years of experience in IT Support.

• Fluent in English, French and Polish are appreciated

• Technical skills

  • Proven background support IT operation in a banking environment

  • Solid knowledge of Microsoft Office, Windows environments, Hardware & network basics

  • Proven ability to troubleshoot complex desktop and productivity tool issues

  • Understanding of LAN / WAN, multi-domain environments and connectivity troubleshooting

  • Knowledge of ITIL best practices

• Soft skills

  • Strong customer service mindset and experience supporting demanding business users

  • Proactive mindset, ownership, and reliability

  • Team-player with strong communication skills

  • Ability to prioritise, stay calm under pressure, and deliver a great user experience

     

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities

• Permanent contract

• Training courses

• Dynamic and innovative environment

• Be in the position to open your career perspectives

• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.