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NSI - IT Monitoring Administrator

IT Monitoring Administrator

Job description

To reinforce our team, we are looking for a IT Monitoring Administrator, fluent in English and French



Your main responsibilities

  • Administration of Monitoring platform
  • Ensure availability of monitoring solution (monitoring, alerting) in 24/7 mode (oncall)
  • Handle daily operation activities (requests, changes and incidents)
  • Ensure that requests and incidents are resolved within agreed KPI
  • Incident management: Responsible for informing incident manager, system and application owners of no completeness and/or no accuracy, critical error detected by the monitoring solution on regular basis
  • Respond to technical support tickets for Monitoring features and configuration
  • Help service owners translate business needs into monitoring solution
  • Configure monitoring solution to deliver alerts
  • Deploy in production & administrate monitoring tools on the existing perimeter
  • Setup test & validation of new applications (release, patch)
  • Maintain documentation (how-to, normalization, installation)
  • Participation in project and customer and technical team training:
  • Participate in monitoring technical projects
  • If necessary, provide training and support to application owners and technical team to enable them to respond to all data and quality standards.
  • If necessary, assist / support service owner to develop their internal process to ensure detection of error and proactive.



Your profile

  • You have at least 3 years of experience in a similar position
  • Fluent in English and French
  • You have knowledge in:
    • Supervision (1/3 years minimum / operation, administration and implementation): BMC Proactive NET, TrueSight, Event management (BEM or Hpov or Tivoli), PATROL, Tmart, AppVisibility, Pandora, Application performance monitoring (APM Dynatrace) PM MRL, KM (Oracle, WebLogic, Unix, etc...)
    • Ticketing Tools: SMT HP Service Manager
    • ITIL certified or relevant experience/knowledge
  • The knowledge of the following technologies is considered as an advantage:
    • CMDB (administration and implementation): BMC Remedy good knowledge, IA Atrium Integrator, understanding of logical and physical data models, Comprehensive understanding of relational database (primary / foreign relations, etc.), Capable to formulate (in writing) and execute SQL queries on the Oracle database, Capable to recognize and automate the loading of data / update activities
    • System: Linux / Unix and additionally Windows
    • Scripting: at least one of the programming languages: Shell (like KSH, Bash) and PowerShell
  • Ability to supervise and work simultaneously on different activities with a variety of projects and short deadlines
  • Team player, you are curious, ambitious and passionate
  • Business oriented and have good communication skills


Our Offer

  • Permanent or Freelance contract
  • Trainings
  • Dynamic and innovation environment
  • Be in the position to open your career perspectives
  • Take the chance to join our NSI Family, a well-known company, with various opportunity to grow

If you do not receive an answer within 20 days, you will have to consider that we will not proceed with your application.

Company description

NSI -CEGEKA Group is based in Luxembourg and Belgium. The company celebrated its 25th anniversary in 2018. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.

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