We are currently looking for a Project Manager to strengthen the Cronos Europa team.
Responsabilities:
-
Support and coordinate the activities of maintenance and operational teams, ensuring clear roles, responsibilities and priorities.
-
Plan, organise and monitor team activities, workloads and deliverables in line with service objectives and contractual commitments.
-
Act as the main point of contact between operational teams, client's stakeholders and other involved parties (development, security, infrastructure, governance bodies).
-
Facilitate regular team meetings, follow-up actions and continuous improvement initiatives.
-
Define, implement and maintain appropriate project management, service management and collaboration tools.
-
Establish and formalise operational and maintenance processes (incident handling, change management, release coordination, escalation paths) in line with service management best practices.
-
Promote best practices in software maintenance, operational support and service governance.
-
Define and monitor Key Performance Indicators (KPIs) related to maintenance efficiency, operational quality, service availability, incident management and compliance.
-
Set up dashboards and data collection mechanisms to track KPIs.
-
Produce monthly management reports covering performance, risks, issues, corrective actions and improvement plans.
-
Present KPI results and recommendations to stakeholders and support decision-making processes.
-
Contribute to the redaction, review and maintenance of technical, governance and compliance documentation.
-
Ensure documentation related to IT security, AI, data compliance, risk management and audit readiness.
-
Coordinate with security officers, architects, technical experts and internal project managers to ensure documentation consistency and completeness.
Technical skills:
-
Proven experience in project management and team coordination in an IT environment.
-
Experience managing maintenance and/or operational teams for complex software systems.
-
Strong understanding of software development lifecycles, application maintenance, IT operations and IT service management.
-
Experience with AI and data governance, risk and compliance best practices.
-
Ability to define processes, KPIs and reporting frameworks from scratch.
-
Experience with project management and collaboration tools (e.g. Jira, Confluence or equivalent).
-
Strong analytical skills with the ability to translate operational data into management insights.
-
Experience producing structured reports for management and stakeholders.
-
Good understanding of IT security, compliance and governance principles.
-
Experience working in cloud-based environments (preferably Microsoft Azure).
-
Familiarity with IT service management frameworks (e.g. ITIL).
Profile :
-
Bachelor's degree in IT, Business Management, or a related field.
-
Demonstrated experience managing IT maintenance and/or operational services
-
Practical experience defining and tracking KPIs for service delivery and operational performance.
-
Excellent communication, facilitation and stakeholder management skills.
-
Ability to work autonomously while coordinating multiple teams and priorities.
-
Capability to integrate into an international and multicultural environment.
-
Ability to participate in multilingual meetings.
-
Excellent team player with strong interpersonal skills.
-
High degree of discretion and integrity due to the handling of personal and confidential data.
-
Fluency in English is required, French is a strong asset.
Certifications & Standards (Assets):
-
Project Management certifications (PM2, PRINCE2, Agile/Scrum).
-
ITIL v4 Foundation or equivalent.
-
Microsoft Azure Fundamentals or equivalent cloud certification.
-
Certifications related to information security, risk or compliance.
-
Any other relevant certifications are considered an asset.
Why Cronos Group?
We'll propose you:
-
An attractive salary package
-
A good work-life balance environment
-
The assurance of working in cutting-edge technologies in an entrepreneurial spirit
-
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
-
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!
