Company description See more offers

I.R.I.S. (Canon Group) - Service Desk Agent

Nature of the tasks

  • User guidance and support regarding the use of information systems / ICT tools
  • Follow-up of incidents related to information systems organisation of the reporting
  • Follow-up of user requests
  • Follow-up of bug reports


Knowledge and skills

  • Proven knowledge in end user assistance and support of information systems
  • Good IT skills
  • Knowledge of Wiki, collaborative sites and social networks
  • Excellent communication / writing skills
  • Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team
  • Ability to participate in multi-lingual meetings
  • Able to use the office automation tools used in the Commission (MS-Office)


As employee

  • Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record
  • A strong learning and development program
  • A challenging environment, where collaborative working and continuous self-improvement is the key to success
  • A good work-life balance.
  • A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.) and an open ended contract


For a Freelance type of contract

Company description

Are you passionate by the EU environment and/or IT solutions ? Then we might have the right job opportunity for you !

Our International Organization (IO) department is looking for a Business Analyst for one of its key client in Luxembourg.

IRIS - International Organization (IO) is a consultancy department, focused on EU institutions (Parliament, DGs, Council, etc.), and is part of IRIS (Canon Group)

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